Helping tourism leaders
navigate towards a clearer future
You know where you want to go. Let's take everyone along for the journey.
We work with destinations, governments, tourism businesses, and international agencies to design tourism systems that work — for people, places, and the planet.
From destination stewardship plans to designing hotel service and quality systems, we bring your strategy to life through practical tools, strong facilitation, and the kind of insights that shift mindsets.
Our sweet spot? Turning complexity into clarity — and helping you build the capacity to lead change that lasts.
ABOUT
Dr. David Ermen
Managing Director
Over the last 20+ years, I have worked across the tourism sector in 20+ countries, advising governments and regional DMOs on destination management, improving sustainability and quality for hotel chains and tour operators, designing certification programmes, and training leaders and frontline teams to deliver better service.
I bring deep expertise, inclusive facilitation, and a bias for action to all my work, including destination stewardship plans, facilitating leadership workshops, or helping tourism companies update operational strategies.
I’ve seen how much potential tourism has to drive positive change. I’ve also seen how often it stalls in confusion, misalignment, or lack of follow-through.
Destination Capacity exists to close that gap — with clarity, creativity, and systems that stick.
Our services
Strategy
A clear strategy connects vision with practical implementation.
Together, we develop long-term strategies that drive better economic, cultural, environmental, and social outcomes.
We support destinations and
companies to develop strategies that work in practice.
This means guiding you through the big decisions into the detailed operational planning.
Ready to strategise with us?
FAcilitation
Expert facilitation helps you get the most out of your events and meetings.
Having a facilitator on your team to customise the workshop approach, guide the discussions, anticipate challenges, and document your process allows you to focus on your work and get the most out of every meeting.
From multi-day conferences to sprint workshops, from keynotes to leadership retreats, we can help you to plan, tailor, and deliver the perfect session to achieve your goals.
Ready to take your events to the next level?
training
Building the capacity in your team and among your partners is the most effective way to create lasting change.
Whether it is training your board on climate change risks, your leadership team on destination stewardship, or your team on how to deliver exceptional customer experiences, we can help you with proven training design and delivery.
From one-off sustainability courses to longer-term programmes to train your own trainers, we can help you identify what will shift the dial and deliver it in the most effective way.
Ready to build your team's capacity?